The following policy applies to all merchandise other than prints. If you have questions about your custom sketched and signed art print purchase, please contact us at firstname.lastname@example.org.
For all other merchandise, including apparel and posters:
You may return the item for an exchange or refund within 30 days of receiving the order.
Please ship returns and exchanges to:
BB Productions, Inc.
1187 Coast Village Road, Ste 377
Santa Barbara, CA 93108
Please note that the following conditions apply:
Apparel may be exchanged for size only.
With your return, please include your order number and tell us which size you would like for your exchange.
You are responsible for paying to return the item(s) to us.. There is no additional charge when we ship an exchange item to you.
Shipping charges are not refunded when you return an item.
Refunds are issued to the card used to place the order. Credits cannot be issued in the form of checks.
Items must be in new, resaleable condition. Clothing items must have tags attached (when applicable) to be returnable.
If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.